Tutorials · Your account

Plans and billing

See your plan and when it renews, choose or change a plan, update your card, cancel, and find your invoices.

Your billing page shows the plan you are on, when it renews, the plans you can move to, and every invoice and refund. Payments are handled by Stripe, a card-payment company: your card details go to Stripe and never reach BlockLot.

Getting there

When you are signed in on a plan, click the plan's name beside your name in the header, or Billing & plans on your account page. On a free account, the Plans link in the header opens the public Plans page, which has the same plan cards.

Your plan

The Your plan card shows:

• Plan — the plan you are on.
• Status — Active — renews automatically, or Cancelled if you have cancelled and the plan is running to the end of its period, or Payment failed if a renewal did not go through.
• Next renewal, or Ends for a cancelled plan, with the date.

If you have paid online before, the card also has a Manage billing button. See "Changing your plan, card or cancelling" below.

Choosing a plan

Below your plan, Choose a plan shows the same cards as the Plans page. If yearly billing is offered, use the Monthly and Yearly switch above the cards. Each card lists the plan's monthly reports and whether it includes owner names and contacts, the owner's portfolio and the PDF report.

When online payment is available, buying a plan takes three steps:

1. On the plan's card, click Subscribe to … followed by the plan's name. If you chose a plan on the Plans page before signing in, a Continue to checkout box at the top of the page has it ready: click Continue to secure checkout.
2. You go to Stripe's secure checkout page. Enter your card details there and confirm. Nothing is charged until you do.
3. Stripe sends you back to your billing page. It says Thank you — your plan is active, or, if the payment is still being confirmed, that your plan will appear within a minute: refresh the page to see it.

If you leave Stripe's page without paying, the billing page says Checkout was cancelled. Nothing was charged.

Plans are billed in advance and renew automatically at the price shown, monthly or yearly as you chose, until you cancel. Your report allowance resets every month, on monthly and yearly plans alike. The full renewal, refund and price-change terms are printed above the plan cards and in the Terms of Service.

Changing your plan, card or cancelling

Click Manage billing. It opens Stripe's secure billing page, where you can:

• switch to another plan, or between monthly and yearly;
• update your card;
• download your invoices;
• cancel.

Moving to a larger plan takes effect at once, and you pay only the difference for the rest of the period. Moving to a smaller plan takes effect at your next renewal. On a paid plan, the plan cards' buttons read Switch in Manage billing, and the card for your current plan says Your plan.

Cancelling stops the next renewal. Your plan stays active until the end of the period you have paid for, then your account goes back to the free view. The status line on your billing page shows Cancelled and the date it ends.

If a payment fails, the status reads Payment failed. Your card is retried; update it under Manage billing to keep your plan.

Invoices and refunds

The Invoices card lists every invoice with its date, number, total and status, with links to View it or download it as a PDF. Refunds you have received appear under Refunds. A refund reaches your card in 5–10 business days, depending on your bank.

Your card statement shows BLOCKLOT.AI. For a refund, or any question about a charge, write to billing@blocklot.ai from the e-mail address on your account. The refund policy is on the Support page.

Company accounts

If your plan comes from your company's BlockLot account, your billing page says there is nothing to buy there. Your company manager handles the plan: see Team accounts.