Support

Questions about your account, your plan or the data? Write to us at the address for your topic below. A person reads every message.

Contact

• Anything else, or not sure where to write: support@blocklot.ai
• Billing, plans and refunds: billing@blocklot.ai
• Product questions and feedback: feedback@blocklot.ai
• Questions about the data (coverage, sources, how a figure is worked out): data@blocklot.ai
• An error in a record, or a removal request: Corrections
• Legal and privacy: legal@blocklot.ai

Plans and billing

• Plans are billed monthly or yearly, in advance, and renew automatically until you cancel. See and change your plan on Billing.
• Manage billing on that page opens our payment provider's secure page, where you can update your card, switch plans, download invoices and cancel.
• When you cancel, your plan stays active until the end of the period you paid for.
• Charges appear on your card statement as BLOCKLOT.AI.

Refunds

• Your first payment: a full refund if you ask within 7 days.
• Our mistake (a double charge, a charge after you cancelled, the wrong plan): a full refund, always.
• Otherwise we do not refund part of a month; cancel and keep access to the end of the period.

To ask for one, write to billing@blocklot.ai from the e-mail address on your account. The full terms are in the Terms of Service.

Your account

• Sign in · Create an account · Forgot your password?
• Team or company accounts are set up by us: write to billing@blocklot.ai.

About the data

• BlockLot is compiled from public records. Every source, its licence and when we last read it is on Sources & licences.
• Public records can be late or wrong. If something is incorrect, tell us through Corrections.